When the skys the limit, i.e. when someone (or their company) is fitting the bill, Advocate readers head to Max Downtown, where they can feast on raw bar platters, appetizers, salads and sides, extravagant seafood and chophouse entrees, and delicious desserts, paired with wines from an extensive menu or signature cocktails. "I guess its a reverse form of flattery," says owner Steven Abrams. "I would say that although we are pricey, theres value at every price level." Each day, Abrams and his staff look at whats on the menu and make sure customers are getting their moneys worth. "We are a fine dining establishment," Abrams says. "Its the place to go when you can have anything you want."
With a wait staff of 25 servers, the majority of whom have been with the restaurant for half a decade, Max Downtown remains at the top of the service ladder. "We want our service to be refined and perfect," says owner Steven Abrams. "We dont reach perfection, but we strive for perfection. Perfect service is uncompromising, attentive, and non-intrusive." The process starts not with training (of which there is plenty) but with hiring, starting with candidates who have exhibited altruistic tendencies in their daily lives. From there, part of teaching their staff to be attentive, Abrams says, is instilling the ability to read your guests, whether they want more or less attention, and thats what Abrams feels Max Downtown does best. "We also never say 'no,'" says Abrams. "We do whatever we can to say yes to the guest."
Winner of the Best Restaurant When Someone Else Is Paying Award in the Hartford Advocate Best Of Readers' Poll 2012
Winner of the Best Service In A Restaurant Award in the Hartford Advocate Best Of Readers' Poll 2012